Returns Policy
Standard Returns
You can now return your One Hundred Stars order in a few easy steps!
- Securely repack your items and include a note with your name, order number and reason for return.
- Login to our DHL returns portal using your order number and email address used to place the order and complete the required information. Online Returns – One Hundred Stars USA (onehundred-stars.com)
A fee of $20.00 is deducted from the refund/exchange when it is received by our returns department when using this method.
All items must be unused, unworn, in a resalable condition, and returned within 30 days of purchase.
If you would prefer to return the unsuitable items using an alternative postal service, please send them to –
FAO Returns, One Hundred Stars, Unit 1C, 58 Newhall Road, Sheffield, S9 2QD, UNITED KINGDOM
We aim to process all returns within 5 – 7 working days of the parcel arriving in our warehouse. If the return is approved, we will issue refunds back to your original payment method. Once we have issued a refund, we will send you an email confirmation.
Please be aware that we cannot refund or accept any customs charges or shipping fees.
Once you have received a refund notification, please allow up to 10 business days for the funds to clear. The processing time is down to each bank, please contact your bank if you have any queries after receiving confirmation that One Hundred Stars has issued your refund.
Exchanges
For an exchange, simply return your unwanted item/s to the same address, and indicate which item/s you would like to exchange for. We will send you an invoice via email if there are any outstanding balances.
Exchanges under $100 will require additional postage costs.
Faulty and mispacked returns
If you have received an incorrect or faulty item, please contact our customer service team at store@onehundredstars.co.uk before posting your return.
Products purchased from stockists
If you have any issues or wish to return a product that was purchased from one of our stockists, then please contact the shop it was bought from directly. As the contract of sale is with that particular business and not ourselves, unfortunately we are unable to offer any refunds or exchange.
Gifts
Please contact our customer service team at store@onehundredstars.co.uk if you have received a gift that you would like to exchange.
So that we are able to locate the original order, we will require the contact details of the gift giver. *Please be assured that we will not contact the gift giver unless requested*
How to get in touch:
email store@onehundredstars.co.uk
or call +44 (0)114 2727852 (Monday-Friday, 9am-5pm) if you have any queries.